•Work closely with Product Management partners, Client Facing, Operations & Technology teams to drive timely, and high-quality delivery of strategically aligned Client Experience and Service related solutions;

•Closely work with both Global and Regional teams to develop, constantly refine, improve & monitoring of Client Experience Strategy & delivery model across the Regions / Geographies; Role and responsibilities would involve in-depth process reviews and re-engineering to drive in efficiencies & introduce more innovative solutioning around service and CE;

•Job entails various projects ‘in work’ new developments which would need to be closely project managed from conceptualization, initiation, to development, roll out and monitoring perspectives; most of them to be managed / led independently;

•Closely coordinate planning and other related activities for launching of new capabilities and functionalities across technology, Operations, Implementations, and Regions/ Geographies/Countries;Role would also include managing the Tech Funding (Book of Work) aspects related to CE globally;

•Work closely with the Coverage teams, and core Product teams to ensure that demands of the clients are well understood & in synch with the wider institutional CE strategy; Expectation Management, clear articulation of plan/road maps etc are important part of the role;

•Develop an action plan to address VOC (Voice of the Client) feedback. Partner with cross-functional Trade Operations and Service teams across geographies to execute a consistent approach; and develop new client feedback/survey models;

•Invest time to keep track of Competition, Market Trends, New Technologies for a wider adoption & improvement in tools deployed for enhancing Client Experience;

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

•10+ years of relevant experience in Client Services electronic banking channels with good knowledge of corporate banking practices in the cash management space; Exposure to and understanding of business analysis, data and system analysis

•Demonstrated ability to self-direct work efforts, meet deadlines, take initiative, and produce consistent high-quality work; Willingness to be a direct contributor and ability to multi-task

Education:

•Bachelor’s/University degree, Master’s degree preferred