What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Experience / Role requirements

• Reliable, self-confident, self-driven, committed and resilient work style
• Minimum 3 - 5 years relevant work experience
• Proven track record in managing client engagements, e.g. in Consulting or (Pre-)Sales settings
• Strong customer orientation with focus on relationship and expectation management
• Affinity for SAP / Cloud technology topics and solid understanding about SAP's strategy and service portfolio is required
• Knowledge of IT trends and their impact on business strategies is required
• IT Service Management, Cloud and IT infrastructure, SAP Basis and Application knowledge, experience and certifications are beneficial.

Expectations and tasks

• Owns, develops and supports the growth of the client relationship for SAP ECS and acts as the voice of the client within SAP
• Accountable for the entire ECS engagement and acts as escalation point
• Leads the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectation
• Actively drives the cloud transformation agenda to ensure S/4 HANA adoption
• Oversees client onboarding activities, upgrade projects and other service delivery initiatives
• Conduct regular service review meetings with client (operational and strategic topics)
• Performs contract compliance and risk management (project and business risks)
• Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders
• Performs sustainable relationship management with clients
• Change request management in the client lifecycle
• Align with required SAP sales teams, support with positioning of additional ECS offerings and contact renewal.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor