Key Responsibilities: In this role, you will be handling the following (but not limited to) responsibilities:

• Coordinate PMO processes across the EAP program teams, ensuring adherence to Citi Program and Project Management procedures and procurement frameworks.
• Monitor and manage risks and resource challenges whilst escalating to senior management as required
• Oversee the program utilization of 3rd parties, tracking purchase orders and consultancy approvals across EAP.
• Coordinate collation and production of materials for relevant program governance forums
• Build strong relationships with key stakeholders across the program
• Record meeting summaries and follow-up actions for distribution to relevant stakeholders.
• Undertake ad hoc central program management requests as they arise.
• Work closely with partners in other Control Functions and Businesses, to ensure consistent, insightful and clear communications to regulators.
• Effectively partner with Technology Leads, Program Managers and Management Office team, providing insightful business analysis and developing senior management reports, to define and track key operational/program metrics and to help drive business decisions to achieve goals
• Demonstrates ability to identify potential risk issues that need escalation and escalates them promptly
• Support the development of appropriate and diligent responses and remediation plans when regulatory issues and concerns are identified
• Ensure key results are well defined and clearly communicated with relevant stakeholders
• Develop and support performance measurement and management ranging from strategic franchise development scorecards to project/function-specific metrics.
• Enforce a culture of SDLC best practices across the technology group
• Proactively follows escalation and change control processes, when necessary
• Utilize proficient Microsoft Excel and PowerPoint skills to provide effective reporting and documentation including dashboards and scorecards

Development Value: This role provides significant opportunities:

• The role is global in nature and will entail developing relationships and working with senior stakeholders across multiple business and control functions.
• Excellent opportunity to understand Regulatory and Compliance in banking domain
• Exposure to multiple products across all of the ICG business
• You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe.
• As a member of the EAP group you will have to opportunity to work with a team of highly motivated, T-shaped, smart individuals whose daily job is to think out of the box and look for disruptive opportunities to improve developer experience.

Knowledge / Experience

• Minimum of 5 years’ relevant experience in working within a PMO, preferably within finance / controls / regulatory related roles.
• Good understanding of program management methodologies, frameworks, financial processes (accruals, month end, consultancy engagements, resource tracking), project management tools and industry best practices
• Experience in applying and embedding PMO methodologies and managing budgets across large scale programs
• Excellent planning and task management skills; capable of seeing the bigger picture as well as strong focus on day-to-day execution
• Strong analytical skills and problem-solving skills
• Very strong skills need in Excel, Power point to create meaningful metrics and presentation
• Experience of working with business stakeholders across multiple businesses, regions and support functions
• Experience in presenting roadmap, status, risks and issues to very senior stakeholders

Qualifications

• 6-10 years of project management experience – preferably from a Technology or financial services environment
• Recognized program/project management qualification such as PMP, PRINCE2, MSP etc.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

• Excellent communication and interpersonal skills
• Excellent organizational, program and project management skills
• Attention to detail and accuracy
• Highly organized and efficient at prioritizing tasks
• Fast-thinking; nimble at ‘joining the dots’
• Ability to work as part of a team as well as individually with minimal supervision.
• Excellent Microsoft office skills and be an advanced user of Excel and PowerPoint
• Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools
• Demonstrate strong technical understanding and are able to effectively communicate with technical partners