Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

A typical day for the Merchant Risk Consulting Specialist: You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows (including but not limited to case, phone, email and internal referral channels) Your holistic review will include a balanced approach of assessing risk and the merchant experience You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience You will be working independently and within a team environment to serve as a credible partner who makes sound decisions You will drive stronger Merchant engagement through your interactions with our customers You will take ownership of the impact of your decision and the overall merchant experience

 

Fluent English & Spanish are required for this role.

What does Success Look Like?

Holistic Review:

• Your critical thinking is End to End to understand the full Merchant Life Cycle, evaluating Identity, Intent, Business Model and the Financial Stability of our merchants
• You will develop the full “Merchant story” within your review process to validate and understand the Merchants situation
• You will wear several “hats” - Risk, Relationship Manager, Sales, Negotiator and Investigator
• You will work towards understanding relevant industry risk trends
• You are working to have global awareness of process alignment and economy implications

• You have 1+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
• You are fluent in English and Spanish
• You have strong written and verbal communication skills.
• You have a Degree or other relevant third level qualification
• You have an ability to function in multiple workstreams covering a variety of tasks with a sense of urgency and follow-through
• You have a strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
• You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity