Amazon’s Consumer Reliability Analytics group in Dublin (CRA) is looking for a Software Development Manager to help deliver next generation Prescriptive Analytics tools to improve Amazon’s resilience to failures and eliminate systemic availability risks.
We are responsible for the global availability of the Amazon retail shopping experience. Ensuring a highly available experience is a challenging task across 26 marketplace websites & mobile-apps, powered by tens of thousands of backend services. We ingest and analyze mission-critical service data in order to identify and target risks that could result in Customer impact.
If you’re interested in a startup-like environment focused on building systems from the ground up that enable the analysis of complex and heterogeneous datasets; and the definition and execution of architectural improvements across all our software development groups, this is the place for you. Our insights are used daily across Amazon to surface software resilience improvement opportunities, reduce risk exposure, benchmark against best-practices and inform senior leadership decision-making.
Among many other advanced techniques, we apply chaos engineering to simulate failures and learn how to prevent them. We evaluate stress tests to find bottlenecks and learn how to remove them. We surface risks and build guard-rails to prevent human error. We build machine-learning models to detect outages when they are just starting to avoid large impact. We analyze Exabytes of logs to find root-causes and speed-up outage mitigation. We manage a Petabytes scale data platform that produces resilience analytics reports and dashboards to help leaders make data-driven decisions.
You will be a leader of leaders, managing other managers, senior engineers and senior program managers. You’ll be responsible for leading a group of software engineering teams, scoping and delivering projects end-to-end, leveraging statistical evaluation, pattern recognition, and machine learning. Your group will deliver solutions that protect Amazon by proactively identifying risks affecting the complex service graph powering the retail websites globally, while identifying improvement opportunities to harden their resilience against anomalous conditions created by failures, unexpected customer behavior, and even attackers. You will be a core member of the Consumer Reliability Analytics group leadership team and will be reporting to their senior manager in Dublin.
As the ideal candidate you will be experienced in managing multi-discipline teams of software engineers. You will have a unique blend of technical vision and business acumen that enable you to build ambitious product roadmaps that demonstrate long term thinking and passion for customers. You will have strong writing skills that enable you to communicate your ideas effectively. You will have a proven track record of shipping complex software products and services through an agile methodology. You will have the ability to dive deep into the understanding of problems in order to help your team make the right technical decisions for the product and the business. You will have a proven track record of managing through others, developing the career of your direct reports and recruiting high performing teams. You also will be a strong communicator at all levels and will have proven abilities in managing through ambiguous situations.
Specific responsibilities include the following:
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