Team
ServiceNow’s Global Cloud Services (GCS) team is the foundation of all ServiceNow
products and aspires to deliver always available infrastructure services around the
world.
GCS owns all facets of the design-deploy-operate model across ServiceNow’s
global infrastructure and this role will help define, coordinate, and deliver some of
the most complex business and engineering problems at scale.
The Database Engineering team is currently seeking an exceptional Manager with a
passion and commitment to overcome hard technical and architectural challenges
to deliver excellent customer outcomes. The expectation is that you are a hands-on
technical manager that is creative, has a strong capacity to collaborate across
teams to support both cloud and self-hosted customers, while leading and growing
a team of very smart engineers.
Role
Lead, empower, coach, manage and grow the team of engineers to their
potential. Recognize the individual strengths of each member and their
diverse experiences that can help them and the team to reach new heights
Directly interface with internal architects/sales as well as external customer
architects
Manage a team of system engineers and database engineers which perform 2
different functions to support both cloud and self-host customers
Assist the team with technical problems and incidents when necessary
Provide technical direction and define areas of work for the team
To be successful in this role you have:
We’re looking for an experienced, passionate driven database /system engineering
manager who can lead a part of global team to support our customers. A proven
track record and experience in working in an industry-leading operations
organization. A background in or exposure to database technology such as Oracle,
MySQL and MariaDB would be beneficial. The following is a list of requirements for
this role:
10+ years of experience in managing professional production Linux
environments.
5+ years of experience as manager leading system or database
admins/engineers
Ability to hire top talent and build a productive team
Strong foundation in distributed systems with proven experience designing
and architecting systems, frameworks, and scalable reusable components
Strong problem-solving, debugging skills and an aptitude for learning new
technologies
Is effective at forming, communicating and driving a plan, while identifying
and accommodating the requirements of internal stakeholders