Operations/ Management

Manager, Database Engineering – Cloud Operations and Self Host Operations

Team

ServiceNow’s Global Cloud Services (GCS) team is the foundation of all ServiceNow

products and aspires to deliver always available infrastructure services around the

world.

GCS owns all facets of the design-deploy-operate model across ServiceNow’s

global infrastructure and this role will help define, coordinate, and deliver some of

the most complex business and engineering problems at scale.

The Database Engineering team is currently seeking an exceptional Manager with a

passion and commitment to overcome hard technical and architectural challenges

to deliver excellent customer outcomes. The expectation is that you are a hands-on

technical manager that is creative, has a strong capacity to collaborate across

teams to support both cloud and self-hosted customers, while leading and growing

a team of very smart engineers.

Role

 

Lead, empower, coach, manage and grow the team of engineers to their

potential. Recognize the individual strengths of each member and their

diverse experiences that can help them and the team to reach new heights

 Directly interface with internal architects/sales as well as external customer

architects

 Manage a team of system engineers and database engineers which perform 2

different functions to support both cloud and self-host customers

 Assist the team with technical problems and incidents when necessary

 Provide technical direction and define areas of work for the team

Qualifications

To be successful in this role you have:

We’re looking for an experienced, passionate driven database /system engineering

manager who can lead a part of global team to support our customers. A proven

track record and experience in working in an industry-leading operations

organization. A background in or exposure to database technology such as Oracle,

MySQL and MariaDB would be beneficial. The following is a list of requirements for

this role:

 10+ years of experience in managing professional production Linux

environments.

 5+ years of experience as manager leading system or database

admins/engineers

 Ability to hire top talent and build a productive team

 Strong foundation in distributed systems with proven experience designing

and architecting systems, frameworks, and scalable reusable components

 Strong problem-solving, debugging skills and an aptitude for learning new

technologies

 Is effective at forming, communicating and driving a plan, while identifying

and accommodating the requirements of internal stakeholders