At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

• Provisioning of user accounts in Active Directory, MS Exchange, Skype/TEAMS and Unix;
• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
• Deployment of PC desktops and laptops to include imaging, application installation and data transfers;
• Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement;
• Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
• Handle all issues in a timely manner and ensure customer satisfaction;
• Document resolutions and update the knowledge base accordingly;
• Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.

• Great attention to detail and the ability to follow documented processes and procedures;
• Exceptional verbal and written communication skills with the ability to update documentation;
• Excellent organizational skills and the ability to handle multiple tasks at one time;
• Able to work independently when required;
• Required to work weekends and holidays as needed;
• Bilingual (English plus German) skills required.

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.