At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal is transforming the global future of money and growing faster than ever before, with now over 416 million account users across the globe. We are currently recruiting a Senior Vendor Operations Manager to join our Customer Solutions team based in Ireland. The successful applicant will manage our Vendors and Inhouse teams in delivering world class Customer Support to PayPal customers in the EMEA Markets. The Senior Vendor Operations Manager will also be responsible for leading strategic projects, Inhouse & Partner performance and overseeing regional KPI’s. In this role, you will work cross functionally with Senior Leadership, Commercial Business Units and various Operational teams across the organisation to ensure consistent service delivery, continuous improvement and implementation of best practice across all sites and programs under your remit. Additionally, you will collaborate with senior stakeholders in the implementation of strategic plans, updating process, providing leadership guidance to team leaders and supporting your Director in all operational aspects.
 

Responsibilities:

• Manage Inhouse and Vendor Teams to ensure that operational metrics and targets are achieved
• Develop and execute strategic plans in Vendor location strategies to ensure effortless customer experience and overall service delivery performance
• Manage Quarterly and Monthly business reviews for relevant teams (inhouse/vendor)
• Collaborate with local and regional executive leadership on ideas for improvement and implementing strategic plans to optimise processes
• Manage relationships with global stakeholders
• Lead and coach your team of direct reports (Team Leaders & Lead Team Leaders), to build a highly responsive team that operate within best practice and performance excellence standards
• Collaborate with peers to leverage best practice, understand new trends and contribute to continuous improvement

Preferred Experience

• Excellent organisational, communication and interpersonal skills
• Ability to direct and motivate others
• Ability to lead through vision and values
• Ability to identify and achieve desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Ability to learn and adapt to new software technologies and applications.
• Ability to define and utilize quantitative and qualitative management information reports
• Knowledge of Financial Operations and Customer Support
• Bachelor’s degree or equivalent work experience.

Role Requirements

• 5 + years of experience in a Front Office Customer Service Management role
• Vendor Management Experience, preferably at Global / International level