We’re looking for someone who can:

• Provide administrative support to Haven and it’s Intermediaries
• Respond to queries from Intermediaries by telephone/ email/ letter
• Deal with all tasks within the agreed service level agreements
• Help and deliver the targets set out for the team
• Develop and maintain an excellent working relationship with CAS, Records, Funds Issue & IT, working with them to improve processes and procedures
• Focused and able to work to tight deadlines in a busy and demanding work environment

Who are we?

We’re Haven Mortgages Limited, a subsidiary of the AIB Group. Haven Mortgages are available exclusively through our appointed and authorised Mortgage Intermediaries. 

AIB Group is a strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

• Previous experience in managing high volume of activity from telephony to administration.
• Previous experience in working as part of a team by supporting the team in achieving KPI`s.assigned.
• Previous experience with managing mortgage activity would be an advantage.
• Proven ability to manage multiple stakeholder relationships in order to drive customer application to drawdown
• Excellent communication skills both written & verbal
• The successful candidate should be a self-motivated individual who has a proven history of prioritising, planning and working well under pressure in order to meet deadlines.