PURPOSE AND OBJECTIVES

The S/4HANA Cloud Consultant will act as trusted partner to our customers on their journey to the cloud, from scoping and planning of the initial deployment to continuous value engineering of adopting quarterly updates. The Consultant role requires deep understanding of ERP process across functional borders, as well as a service-oriented attitude with the aim to achieve customer delight. The Consultant role will be at the core of our customers and of SAPs success and is primarily a strategic relationship function, accountable for the overall services and support engagement and successful delivery of DBS services. 

KEY RESPONSIBILITIES AND TASKS

Overall

Ensure customer success, satisfaction, and referenceability for S/4HANA Cloud customers
Define methodology, tools and processes allowing a successful customer adoption
Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)
Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
Drive the adoption of the value based innovation roadmap and guide the customer in their journey
Define services to enable customers to embrace cloud’s agile way of life: Drive Continous Value Engineering (CVE) with the consumption of quarterly innovation / cross sell and upsell leveraging in-application telemetry capability
Plan and personalise the customer journey while maintaining global scalability and consistency
Operational Management

Responsible for high quality delivery in all assigned S/4HANA Cloud customers
Ensure in time & quality delivery, revenue consumption and profitability management
Drive the Digital Business Service strategy for S/4HANA Cloud
Ensure cross-LoB collaboration, best practice sharing and team work
Cooperation and Coordination

Autonomy and collaboration with C-level customers and their direct reports as well as with SAP Global Account Directors, Project Managers, Licensing team, Account executives, Regional Leads, Senior Consultants, and SAM to drive the customer adoption strategy
Product Expertise
Holistic overview of the SAP product and service portfolio

PROFESSIONAL EXPERIENCE

• 1+ years of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
• 1+ years of ERP and related delivery experience
• 1+ years customer facing experience

EDUCATION AND COMPETENCIES / SKILLS

• Profound knowledge of the SAP Digital Business Services area as well as internal SAP processes
• S/4 HANA functional/technical knowledge preferred
• High customer orientation, service attitude and business acumen
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
• Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.