Summary:
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.
Your Role and Responsibilities
Assists clients in the design, business architect, process development, functional implementation, and support of Salesforce CRM Applications. Experience & demonstrate understanding of overall SFDC architecture and platform. Effectively run business user design and user experience sessions. Uses consulting skills, business knowledge and SFDC CRM experience to lead business / functional discussion with the client and internal teams (design, build, test teams). Demonstrate experience in Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC). Understand client’s business pain points and offer solution to address leveraging salesforce.com platform/ offerings. Provide experience in designing workflow rules to enforce business processes. Familiar with executing system and user acceptance testing, user adoption, change management and training methods.
Required Technical and Professional Expertise:
Service Cloud (preferable if Health Cloud) and Community Cloud
