What You’ll Do:

Twitter Trust & Safety seeks a detail- and goal-oriented, German-speaking team player to join our Legal Policy (LP) team in Dublin and help keep our safety and legal process operations organized and on track. If you're analytical, disciplined, proactive, a team player, and have a knack for managing multiple tasks efficiently, we'd like to speak to you. 

You will interact regularly with team members across globally distributed offices and provide regular updates to cross-functional stakeholders, including our in-house counsel. The nature of this role requires the successful candidate to work a partial-weekend shift.

You will: 

• Investigate, document, and follow up on time-sensitive requests and escalations related to content regulations in Germany and Europe to management, legal, or other stakeholders
• Support operational tasks, such as (but not limited to), queue support, workflow maintenance, quality assurance, legal compliance, training, and coaching
• Help ensure you and your teammates achieve the highest possible standards, by paying close attention to detail on all requests you handle and work collaboratively with your team
• Make sure requests are processed, tracked, and completed in an efficient and timely manner
• Work closely with the global Legal Policy team to prioritize requests appropriately
• Serve on an on-call rotation, working closely with other members of Trust & Safety, to provide timely responses to emergency disclosure requests from law enforcement all over the world

Who You Are:

You have:

• Experience in supporting operational tasks such as (but not limited to) queue and workflow management, process efficiency, and handling sensitive escalations 
• Excellent judgment and strategic thinking skills
• Experience drafting or updating policy documentation and tracking legal requests 
• Experience in acting as a point of contact for internal stakeholders and building strong cross-functional relationships

You are:

• A critical thinker and doer who can organize tasks and work under time pressure to provide insights, propose solutions, and help implement them
• An excellent communicator, who will maintain open, thorough, and regular communication with teammates and cross-functional teams
• A keen decision-maker and a strong team player
• Capable of identifying anomalies or unusual patterns in requests you handle
• Attentive to detail, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous

You can:

• Prioritize and organize requests and escalations
• Maintain open, thorough, and regular communication with your team and other stakeholders
• Deliver quality results within or ahead of deadlines and internal SLAs
• Provide clear, helpful, and complete responses to time-sensitive requests and escalations

• 1-3 years experience in a similar role
• Experience with high-volume request intake and processing
• Multilingual; complete fluency in English, German and French or Spanish. Other language skills are desirable
• Comfort with electronic communications
• Passion and enthusiasm for protecting user safety, privacy and freedom of expression
• Patience, determination, flexibility, and grit
• Availability to work on weekends. The nature of this role requires the successful candidate to work a partial-weekend shift (Sun-Thu or Tue-Sat)
• Preferred Qualifications
• Bachelor’s Degree or equivalent education/experience
• Experience with content regulation
• Experience in reviewing and processing sensitive content is strongly preferred.