What you will be responsible for

As a Network Engineer you will:

• Collaborate with Operations and Engineering teams to provide infrastructure and networking support for our large and complex base of global clients.
• Assist in resolving priority incidents to quickly eliminate impacts, participate in root-cause analysis, and support subsequent corrective and preventative actions.
• Implement and support infrastructure applications and services, such as Okta, PingIdentity, Citrix, SFTP, Active Directory, Group Policy, SSRS and Tidal
• Assist with onboarding new clients, including environment provisioning, customer connectivity, service integration, and security configuration.
• Have a deep appreciation of why Security is important to our company and our customers.
• Create and maintain detailed operational documentation and runbooks.
• Establish, maintain, and adhere to CRD technical standards, policies, and procedures.
• Manage, monitor, and troubleshooting systems with strong focus on continuous improvement.
• Collaborate with business and software teams to create/streamline/automate support processes.

What we value

These skills will help you succeed in this role:

• Be a strong technical leader who can influence the evolving architecture and standards of our SaaS infrastructure.
• Become a Subject Matter Expert (SME) for virtualization and other core SaaS technologies.
• Perform capacity planning for critical infrastructure resources, plan system expansions, and adjust architectures for future growth.

Education & Preferred Qualifications

• Operational experience on an infrastructure/networking/systems administration team supporting mission critical production systems.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, MIS/CIS, Engineering, Financial Engineering, Science, Economics, Mathematics or Statistics
• Extensive experience working with various core infrastructure and web technologies
• A strong knowledge of networking is required along with hands on experience solving problems with firewalls, VLANs, site to site VPNs, etc.
• An understanding of BGP, MPLS, OSPF, Azure Application Gateways and Azure Traffic Manager
• Substantial experience MS Windows Server system administration or application server support
• Several years experience with VMWare system advanced administration
• Several years’ experience with Active Directory advanced administration.
• Several years’ experience working in critical production environments, including Disaster Recovery support.
• Solid understanding of related Microsoft technologies – Group Policies, IIS, WSUS, Windows Failover Clustering, SQL Server, DFS, DNS, NTFS etc.
• A high degree of technical aptitude and troubleshooting skills
• A strong sense of customer service, attention to detail, and issue ownership
• Ability to manage and prioritize multiple significant projects and initiatives.
• Some scripting and automation experience, especially in Powershell, Perl, etc. a large plus
• Experience writing basic SQL queries to perform light database administration tasks.
• Solid understanding of file transfer and web protocols (ex: FTP, SFTP, HTTP/S)
• Some support experience with security technologies, such as IDS/IDP, anti-virus, penetration tests, vulnerability scans, SIEM, encryption, server hardening.
• Experience with some web / application server technologies (ex: Apache HTTPD, IIS, Tomcat, JBoss, Weblogic, WebSphere)
• Experience with job scheduling software a plus (ex: Cisco Tidal, AutoSys, BMC Control-M)
• Experience with managed hosting and cloud providers a plus (ex: Rackspace, Amazon Web Services / AWS, Century Link, Azure)
• Experience with Single Sign On (SSO) and application virtualization software a plus (ex: Citrix XenApp, Microsoft Remote Desktop Gateway)
• Professional IT certifications are a plus