Act as a customer advocate educating and helping members navigate and use eBay
Provide excellent customer service in a fast paced environment
Ability to make the right decision keeping the customer and the company in mind
De-escalate calls while delivering difficult messages to customers in a way that creates a positive member experience
Maintain high performance metrics with a focus on the Customer Experience
Involved in all aspects of customer service, answering questions and working with customers to tackle their problems in the quickest, simplest and fasted way possible.
Thoroughly and efficiently gather customer information, investigate and fulfil customer needs and educate the customer where applicable to prevent re-contacts.
Explain how to use account features, assist with solving customer concerns/issues, and trouble shoot problems
Show flexibility in supporting the business with extra tasks when required
As we are launching a new program there will be some additional requirements:
Help the program sponsor to build a service that supports the needs of our most valuable buyers.
Provide insights to improve customer experience and help drive buyer loyalty.
Deliver campaigns to shape the success of the program
Located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow
Eligible to work in Ireland, Full Time
Excellent verbal and written skills in Italian and English
Ability to work in a fast-paced environment while being organized and using your time efficiently
Ability to multi task
1+ years call center experience
Resident in the Republic of Ireland
Eligible to work full time in Ireland
Interested in e-commerce and have an understanding of eBay
Passionate about customers and customer experience
Great at connecting with people and building relationships
Resilient and not afraid of challenging conversations
Technology-friendly and used to computer systems and applications
Adaptable to a dynamic and ever evolving workplace
