In BT Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale

About this role

You'll be joining an Operations team working on one of BT’s major customer accounts, supporting their MPLS core, ISP Services (Including security) and Datacentre IP infrastructure. Your role will also encompass all implementation work carried out on customer network.

In addition, you'll be responsible for supporting real time operational systems, providing leadership and guidance on resolving complex technical issues, owning operational processes and ensuring support is provided to meet service level standards. A key focus of the team is continuous improvement and learning of the existing and new technologies being deployed so you'll be constantly learning and developing.

You'll have the following responsibilities

• Operational support of IP & Security network across all customer datacentres.
• Manage and resolve network faults.
• Liaise with Design team on new technical projects and be responsible for implementation.
• Peer technical reviews of all designs before deployment into service.
• Creation of Operational Manuals for new network implementation and support.
• Cross-skilling of team members on deployed technical solutions.
• Method of Procedure (MOP) creation for Operations lead projects.
• Act  as a key contributor and provide expert advice to the team and other groups on technical and operational issues.

• BS in an Engineering discipline.
• CCNA or equivalent.
• Experience troubleshooting network issues.
• Experience working with firewalls and loadbalancers a distinct advantage.
• Display innovative thinking by acting on own initiative to identify & resolve problems.
• Excellent communication skills, both written & verbal.
• Excellent organisational & time-management skills, ability to deliver to tight timescales.
•  Ability to work as part of a team and have the capacity of taking on escalated issues from other team members.

Here at BT Ireland we feel passionately that a positive working environment enables our people unlock their true potential and deliver great work, that’s why we’re proud of our accreditation as a “Healthy Place to Work” by the Heathy Place to Work Institute. You can also check out our diversity and inclusion pledges in the information section to learn about BT Ireland’s passion and commitment to D&I.

Other great benefits include:

• Competitive salary and bonus
• BT Ireland Pension Scheme – 5% BT contributions
• Life Assurance from 1st day of employment – 4x salary
• We provide healthcare cover & permanent health insurance (income continuance)
• You’ll have the opportunity to buy BT shares
• Discounted BT products – like free broadband if our service is available at your address
• Access to excellent training tools, programmes and communities to help you connect, learn and grow.
• Encouragement of Flexible working – locations and hours of work
• There’s also great support for working parents
• 22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year
• Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this
• We also have a subsidised social club