Operations/ Management

IBM Security Verify Operations Engineer

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
We are looking for a SaaS Data Operations Engineer with DevOps experience to join the team to help build and protect the cloud environments and associated applications.

  • Design, Support and Troubleshoot our security cloud and ‘as a service’ environments with a focus on the Data Layer components
  • Participate in a 24*7 on-call rotation together with members of a global team and provide clear documented handover between shifts.
  • Ability to take lead on incident followup when appropriate and bring incidents to closure
  • Monitor network traffic for security events and perform triage analysis to identify security incidents. Participate in escalations and communicate on escalation channels
  • Build and deploy new environments to support our SaaS products
  • Delivery of runbooks and knowledge base articles
  • Develop and maintain automated processes, tools, and documentation using tools such as Rundeck, Ansible, UCD
  • Work with broader development teams to troubleshoot & resolve defects, understand capacity and address performance requirements.
  • Ensure proper operational readiness in in place for production environments including monitoring, analysis, reporting and backups.

Required Technical and Professional Expertise

  • Independent and self-directed work ethic when participating in a collaborative environment.
  • Excellent interpersonal skills with good verbal and written communication and able to articulate issues to management and peers.
  • Is a Subject Matter expert on Directory servers, HVDBs, Microservice databases and proxy servers working in a SaaS environment.
  • Will have design skills for relational data layers, DBA best practices and sharding databases skills for horizontal scaling.
  • Have a strong understanding of Linux (CentOS, RedHat) systems including kernel, firewalls, network, disk, CPU & memory
  • Proficiency configuring, patching, troubleshooting, securing, Linux systems and Applications
  • Experience in scripting & programming languages such as Bash, Ansible, Python, Perl, Javascript
  • Understanding of software development life cycle and delivery process and source control management (Jira, Git, etc.)
  • Exposure to Virtualization technologies (VMware) and to cloud and security systems & concepts
  • Good problem solving ability with experience of resolving complex issues
  • Able to identify, propose and assess solutions, workarounds and resolutions to enhance operational environment.
  • Ability to document standards and procedures, paying attention to detail
  • Ability to manage multiple projects, prioritize activities and ensure that commitments and timetables are met
  • Ability to quickly adapt and learn new technologies in response to changing requirements.


Preferred Technical and Professional Expertise
Expertise in some of the following technologies is a plus: Data Power, ISAM, WGA, Cloudant, Docker, Kubernetes, Containerized DB2, CouchDB