8 West Consulting is one of the country’s largest software development organisations. Formerly named DeCare Systems Ireland, the company has been operating successfully in Cork city for the last 23 years. 8 West Consulting employ a wide range of technologies including Mobile (iOS, Android, Windows), Java SE/Java EE (WebLogic, WebSphere, Spring, Akka, Hibernate, GWT, etc.), Microsoft .NET (ASP.NET, C#, etc.), JavaScript (AngularJS, JQuery, dojo, etc.), various database management systems (MongoDB, Oracle, SQL Server, MySql, etc.). 8 West Consulting provides consultancy and leading-edge software solutions for a wide variety of worldwide clients in the insurance, healthcare, retail, and public sector markets.

For more on 8 West Consulting visit our website www.8west.ie

8 West Consulting seeks a graduate Network Engineer to augment the ITS team at our offices in Cork.

This is a busy and critical role reporting to the Lead Network Engineer. Core hours of work are 9am-5pm.

Supporting a software development firm means that the candidate will be working with a very wide range of technologies across a variety of platform with a high rate of change. A candidate with the ability to adapt to new challenges on a regular basis would be a good fit for the role.

Requirements

Key Responsibilities:

KRA 1 – Internal end user support:

• Provide one-on-one assistance for end-users.
• Performing recurring support activities related to end-user workstations and software for both local and remote users.

KRA 2 – Infrastructure support:

• Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware.
• Asset management of IT assets, including but not limited to: servers, desktops, printers, routers, switches, phones and firewalls.
• Break-fix of both server and desktop hardware and software.
• Perform software inventory, distribution, installation and licence management.
• Provide technical and high-level application support of in house and cloud-based systems based on Linux and MS-Windows platforms.

KRA 2 –Business support:

• Contribute to company business continuity planning and testing.
• DR practice and execution.
• Perform facilities related tasks as appropriate.
• Adhere to and promote internal information security policies and procedures.

Desired Skills:

• Solid knowledge of Microsoft server and workstation platforms.
• Linux / Mac administration experience.
• Experience of Cisco technologies.
• Experience of Office 365 an advantage.
• Exposure to Azure and AWS is desirable.
• Must be able to deal effectively with external customers, supporting their needs as it pertains to 8 West projects. Customer interaction may be on site or via phone and email only.
• Flexibility to undertake new responsibilities without consultation.

Key Indicators for Success:

• Provision of timely and efficient support to customers – both internal and external.
• Effective feedback to peers and management as to status of tasks.
• Efficient troubleshooting to minimize downtime.
• Demonstrated performance of pro-active tasks to improve stability of IT systems.
• Demonstrated contribution to knowledge management documents.