The role

 

The Global Product Management Director is a strategic and senior member of the global service line team, reporting directly to the Service Line General Manager. Together with the rest of the service line leadership, this individual is responsible for coordinating ideation of new solutions, and for the productization of approved solutions within a particular service line (in this case “Cloud Services – Azure”). They must be collaborative and agile, with commercial competence in their domain area.

Having strong interpersonal skills, they will be able to build relationships with stakeholders from across all of our global regions and will have a natural desire to help customers and colleagues deliver on their objectives consistently. As part of a virtual global team with the same collective goals, they will work to ensure a high-quality services experience for all our subsidiaries.

Specifically, this role will be responsible for product management and ownership of the global portfolio of Professional and Managed Azure Cloud Services – combining ongoing development and iteration of some existing services, with ideation and development of new and exciting services that we plan to bring to the market. Having a vision of market demands and what success looks like in this space will be critical to the success of this role.

All of that said, even if you don’t meet 100% of the requirements listed below, but feel you are exactly the right person to help us accelerate this business, please get in touch – we’d love to hear from you!

Primary responsibilities will be to: 

• Provide overall global product management for a portfolio of Azure related services. 
• Analyse market and customer needs across all regions, to plan and develop present and future managed services product lines  
• Respond to internal idea submissions and inquiries 
• Participate in internal and customer-facing ideation workshops 
• Facilitate the creation and validation of business model canvases with core team members 
• Develop and manage business cases, including investment plans and associated ROI  
• Participate in quarterly planning sessions to determine upcoming roadmap commitments 
• Contribute to third-party vendor negotiations with other internal SMEs 
• Drive solution development and ideation within the service line for prioritization and review in order to develop the service line portfolio aligned to the market 
• Maintain alignment with service line leaders, service delivery leads, platform owners and other internal stakeholders  
• Participate in (and lead, when needed) stand-ups, sprint reviews, and retrospectives 
• Own the commercial cost structure of each solution/module and how these deliver profitable growth for the service line.  
• Ensure all productization deliverables are completed in adherence with committed timeframes and governance structures.  
• Support post-launch sales enablement efforts 
• Work and communicate across functions to ensure there is a joined-up approach across all SoftwareONE service lines 

• 7+ years professional experience in control and execution of complex projects, or as a Senior Consultant or Practice Lead, preferably with experience working in an international organisation. 
• Extensive experience of Microsoft Azure, with particular knowledge of building the kind of modern managed services that meet current market demands 
• An understanding of the techologies and toolsets associated with delivering cloud managed services (e.g. tools and requirements related to monitoring, patching, backup, service desk, etc.) and Microsoft licensing and consumption models (e.g. CSP) would be an advantage 
• Exceptional leader with the ability to motivate, influence, and inspire indirect team members, while building strong services capabilities 
• Deep understanding of product management standards and methodologies  
• Highly-developed consulting and problem-solving competence 
• Experience with assessing vendors, third party services, and products 
• An excellent command of English, both written and spoken, including C-level presentation skills 
• Advanced business writing skills, with a keen eye for detail 
• Desire to design something new, innovative, and disruptive in a global, innovative, and fast paced environment 
• Has a customer service mindset with an appropriate level of flexibility where appropriate. 
• Understanding the needs of external and internal customers and using good judgment to make the best business decisions while maintaining positive relationships. 
• Able to lead and work in an agile team environment, effectively partnering with other departments and groups, particularly across Global Services. 
• Has proven problem resolution skills with the ability to minimise negative impact to deadlines and/or ojectives. 
• Detail-oriented, with the ability to successfully and efficiently manage multiple tasks, priorities, and deadlines. 
• Clearly communicates ideas in a variety of formats (verbal, written, etc.) with a variety of stakeholders (Leaders, Consultants / Individual Contributors / Customers). 
• A proactive individual with the ability to adapt to change when necessary, and comfortable working through ambiguity 
• Proven ability to quickly learn and understand complex topics, processes, and procedures within matrix organizations. 
• Aligned with SoftwareONE’s culture, expressed in our seven core values 
• Willingness to travel internationally up to 25% (post-Covid)