A typical day for the Merchant Risk Consulting Specialist:

You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows (including but not limited to case, phone, email and internal referral channels)
Your holistic review will include a balanced approach of assessing risk and the merchant experience
You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience
You will be working independently and within a team environment to serve as a credible partner who makes sound decisions
You will drive stronger Merchant engagement through your interactions with our customers
You will take ownership of the impact of your decision and the overall merchant experience

Fluent English & German are required for this role.

What does Success Look Like?

Holistic Review:

• Your critical thinking is End to End to understand the full Merchant Life Cycle, evaluating Identity, Intent, Business Model and the Financial Stability of our merchants
• You will develop the full “Merchant story” within your review process to validate and understand the Merchants situation
• You will wear several “hats” - Risk, Relationship Manager, Sales, Negotiator and Investigator
• You will work towards understanding relevant industry risk trends
• You are working to have global awareness of process alignment and economy implications

Merchant Education:

• You always put yourself in the Merchant’s shoes and act as a strong partner
• You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants  

• You have 1+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
• You are fluent in English and German
• You have strong written and verbal communication skills.
• You have a Degree or other relevant third level qualification
• You have an ability to function in multiple workstreams covering a variety of tasks with a sense of urgency and follow-through
• You have a strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
• You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity