As Customer Onboarding Specialist you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.
In this role, you’ll get to:
- Serve as the main point of contact for around 30 customers to ensure a successful onboarding process to the HubSpot software
- Engage customers through regular strategic calls to drive product adoption
- Ensure all customers complete the required technical setup efficiently and in a timely manner
- Train and educate customers on how to effectively utilize HubSpot tools
- Begin to strategize and launch growth oriented campaigns with your customers
- Improve and scale the HubSpot software setup process
- Can manage simultaneous software implementations for multiple clients
- Can deliver product training sessions via phone and web conference software
- Can build marketing campaigns, establish a customer feedback loop, set up CRMs and/or organize sales processes
- Can research, troubleshoot and solve complex software issues
- Can effectively project manage and create organized plans that ensure customer success post-onboarding
- Are fluent in German and English
