Salesforce is looking for a Director to lead the Site Reliability Operations team for one of the largest and most trusted cloud platforms in the world. In this role, you will lead a team in the Dublin region, supporting our CRM platform. In this position, you will play a key role within the SRO leadership team to strategize on our current transformation journey into ever improving, true site reliability operations, and your ideas may help shape the direction of the SRO organization.
Your team provides the Incident Management, Detection, Operational and Software Engineering expertise, as well as any Root Cause Analysis/remediation and other proactive measures to improve the stability of customer performance and minimize TTR. The team will draw on your past experience as a people and technical leader managing software engineering efforts, keeping your team healthy and productive.
The successful candidate will be responsible for leading a team of Site Reliability Operations Engineers, setting a vision for growth and driving operational transformation, while automating how we do Operations, with a constant goal to reduce toil and fragility. As such, you have a balance of technical expertise, leadership skills and managerial experience. Your operational skills are sufficiently advanced to enable you to set technical direction on incident bridges and marshal resources accordingly, as well as ensuring that investigations follow the appropriate troubleshooting paths, monitoring, triage and change execution remain optimal. As a leader in this role, you demonstrate a strong focus on engineering practices, service ownership, agile leadership and people management skills. Your scope will span the full breadth of our Private Cloud and Hyperforce public cloud infrastructure.
Key Responsibilities
In this role, you will be responsible for managing and supervising the day-to-day responsibilities of front-line Site Reliability Engineers. The ideal candidate combines software engineering management experience with an agile develop process with both excellent cross-functional communication and organization skills and experience with managing enterprise-scale Internet services. As a technical leader, you will both create the strategy for your team’s role in a larger movement to DevOps principles within Salesforce, and set the tactical direction across multiple teams as you drive investigations within incident investigations. This position will involve fostering and maintaining strong relationships with other connected areas of the business, ensuring the SRO team are vital stakeholders within a continuous cycle of engineering and process improvements.
You will be responsible for:
Required Qualifications