The Automation Process Owner is a key role that supports and administers the day to day running of RPA processes in the production environment. You will have the opportunity to manage the virtual workforce in production and to ensure the stability of the Robotic environments.

Key Responsibilities

• Administrate on a daily basis the RPA production environment;
• Schedule and run RPA processes, investigate any issues in the production processes, and raise change requests or support calls where required;
• Administer and allocate process workloads;
• Perform capacity analysis and inform CoE Leader in case capacity upgrade is required;
• Define process dashboard to be used by Process SME for robot process monitoring;
• Support Process SMEs when issues appear in production robots’ operations;
• Administer and investigate exceptions (System Exceptions);
• Solve issues that arise in the day-to-day running of RPA implemented processes and assisting in the provision of timely responses and solutions as required;
• Serve as first level support for workflows and systems incidents; identify incidents, determine whether they are workflow related or systems related and raise for a resolution to RPA Developer or IT;

Leadership

• Good communication skills – able to explain technical issues;
• A good team player collaborates well in cross-functional teams. Business
• A basic understanding of business processes.

Technical

• Experience in a production support capacity;
• Understanding of formal change control and defect management disciplines;
• Experience in monitoring, reporting, and auditing;
• Knowledge of RPA technology is not a pre-requisite for this role as full training will be provided.

Other

• Excellent organizational skills, able to schedule processes/tasks, monitor resources, and log issues;
• Able to work well under pressure and to multi-task.
• 2-3 years of providing operational or production level support;
• Preferred 1+ year of experience running and monitoring automation software;
• Experience or good understanding of business processes would be a plus;
• Good understanding of any RPA Technology is a plus.