Operations/ Management

Associate Product Manager, Restaurant Operations

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As an Associate Product Manager of the Restaurant Operations product team, you will be part of the team that is transforming the strategy surrounding on-premise dining and work with several cross-functional teams to deliver on that vision. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. 

Working closely with the Senior Product Manager and other key stakeholders, you will craft a roadmap driven by market fit, customer needs, and a delightful user experience. This is a high visibility role with an opportunity to make a real impact at a fast-paced and dynamic organization with phenomenal growth.  

About this roll*:

  • Develop relationships with restaurateurs and restaurant personas (Managers/Owners) to understand current pain points and opportunities.
  • Collect and analyze quantitative and qualitative data to measure the business impact and customer outcomes of initiatives.
  • Define problems and strategic rationale before designing solutions.
  • Collaborate and communicate feature requests to Engineering and Design teams in a fast-paced, agile environment.
  • Work cross-functionally with internal teams to launch and support new features.
  • 1+ years as a Product Owner, Product Analyst, Business Analyst, Technical Analyst, or Associate Product Manager in a fast-paced software or technical environment
  • Proven time management and organization skills with the ability to prioritize and manage workload.
  • Be able to work independently, anticipating and resolving problems.
  • Self-motivated and dedicated with proven creative/critical thinking capabilities.
  • Excellent communication skills, including interpersonal relationship building.
  • Strong data background.