About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:
Business Insider SF: Best Places to Work Bay Area
Built In Colorado: Best Places to Work
Best Workplaces (Great Place to Work List): #1 in Turkey
Certified Best Place to Work:  Dublin
Fortune: Change the World Company

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

About The Team

Udemy’s User Experience and Market Research team is an influential group guiding our global learning solutions, from concept through delivery of the product, making sure that our experiences are intuitive, accessible and delightful. Reporting into the VP of Product Design & Research, we work side-by-side with Product Managers, Engineers, Data Scientists, Product Designers, and business stakeholders to collaboratively build world-class product experiences for our diverse, international community. You’ll be an instrumental part of the UX and Product teams, influencing our product roadmap, research and design process, and everything in between. We’re a close-knit bunch who enjoy problem-solving and collaboration, and we share a commitment to delivering the best possible learning and teaching experiences. Our UX researchers bring deep empathy and advocacy for our customers to every business group in the company - from Product and Design to brand strategy and content. Udemy’s culture encourages innovation, creativity, passion and teamwork. 

About this role

As a UX Researcher focused on our Udemy Business users you will be embedded in our Enterprise product team. You will help your team understand the needs and motivations of our Udemy Business customers and provide actionable research insights that contribute to best in class user experiences. Your insights will also be used to shape the UB strategy, roadmap and more. Being a senior researcher you will also play a vital leadership role in the research team based in Europe, aiding hiring efforts and participating in the interview process as we add to our UX research team.

Here’s what you’ll be doing:

• Build a robust understanding of our users and communicate their needs and goals across the organisation
• Identify and prioritise open questions about our users and proactively plan your research roadmap in partnership with product teams
• Partner with Product Managers, Designers and Engineers to design, plan, and execute on high priority research
• Participate in the complete product life cycle, from generative research, through to design evaluation, to post-release iteration.
• Streamline processes by identifying areas of improvement and implementing those improvements
• Support the entire organisation by providing guidance on our users needs and motivations
• Scale the Research team’s impact by coaching and empowering stakeholders to conduct their own DIY research projects

What we’re looking for

• You have 4+ years leading UX research projects
• You’re highly-collaborative and have a low-ego approach.
• You’re open minded about everything and always looking to learn more about research, the ed tech industry and to try out new methods in your work.
• You’re capable of actively managing your time and communication strategy when dealing with collaborators across multiple time zones.
• You’re an ambassador for research who brings diverse stakeholders together to align and work together to solve problems.
• You regularly and clearly articulate your research process, methodology and findings.
• You demonstrate expertise in your product area through mastery of best practises and knowledge of the competitive landscape.