Join a 3.5-Billion-dollar hyper-growth, global technology leader! Embracing our customer-centric philosophy, you will sell award-winning solutions integrated within the industry's first and only purpose-built platform, IT Complete.
The goal of a Technical Account Manager is to be able to drive customer engagement and product usage through in depth technical account reviews for various modules of our IT Complete platform. Additionally, the TAM will own customer success engagements which support the resolution of critical software issues, deployments or related challenges. These actions will support sales growth and reduction of churn. The role reports to a Director.
Duties and Responsibilities:
- Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
- Own the identification and resolution of obstacles for customer using and obtaining value from our solutions. Engage with all department (i.e. Product, tech, Ops) to ensure closure.
- Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
- Position and sell professional services and training to customers to ensure they remain engaged, and their techs are able to best use our products
- Create opportunity and interest for additional modules for Account Managers to drive to closure
- 3 - 5 years’ experience in a customer facing technical account role
- Customer Success experience managing issues to resolution for key account
- Experience is technical accounts reviews with customers for Saas/Tech solutions
- Strong presentation and communication skills
- Demonstrated ability to identify opportunities and leverage appropriately
- Competitive base salary
- Health Insurance
- Salary protection
- Life Insurance
- Social event every quarter
- Working in a mature and rapidly growing company, with huge career growth potential
