Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2021 has already been an exciting year for us and we continue to grow at a rapid rate and race towards our multi-billion dollar revenue goals. 
Our SMB business is a part of the EMEA Pre-sales, supporting customers of up to 100 employees, represents over 40% of EMEA’s total sales and with our increasingly complex product line, we are now hiring a Solutions Consultant to provide dedicated support to this critical sales team.
Whether you have Zendesk experience as a user or administrator, or if you have a presales background in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions we'd love to hear from you.

Job Overview:

As one of our Solutions Consultants, you’ll support our SMB sales team by providing technical and functional support on their key opportunities, as well as ensuring they have access to the tools and techniques necessary to be self-sufficient in smaller deals.
Your mission is to ensure product selection. You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and delivering technical information, primarily via remote calls and video conferences.
You will also help develop, manage and deliver tools, collateral, and an engaging approach to ensure that the sales team maintains their technical knowledge, allowing us to provide an effective and scalable support model to the SMB sales organisation.

What you have:

• 2+ years of software selling experience (SMB preferred, but can also be Mid Market/Enterprise).
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• You are proficient in both English and any second European language
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
• Must be willing to work in a fast-paced environment and have a can-do and proactive attitude.
• Obvious passion and people skills!

Even cooler if you also have...

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
• Knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

What we offer:

• Full ownership of the projects you work on
• Team of passionate people who love what they do
• Interesting projects, ability to implement your own ideas and improvements
• Opportunity to learn and grow

...and everything you need to be effective and maintain work-life balance:

• Flexible working hours
• Professional development funds
• Reimbursement of the equipment of your choice for home-office setup