What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Role summary
Local IT serves as the 2nd Level IT Support for employees of SAP Ireland. This role is vital to operational support, planning infrastructure changes with our central network engineers, creating and maintaining documentation of all infrastructure and disaster recovery procedures, developing business process improvements for our support organization. The role is broad in scope and encompasses all areas of IT.
Alongside the standard operational topics. Some of the current projects within the scope of the job are about maintaining Power Bi dashboards for monitoring network usage, network upgrades, network documentation, Pepper robot for IT support, tracking and monitoring of IT equipment used in meeting and demo areas. Power suite applications and automation for critical business processes.
This role offers a great opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management and other areas of IT.
What you’ll be doing
You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, procurement and administration.
You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, AV, logistics, procurement and administration.
You will be responsible for taking on relevant IT projects and driving them to successful completion.
Process improvement and innovation are key requirements of the role that should be exercised at all opportunities.
Additional Roles in Local IT
Meet the team:
The local IT team develops and provides products and services to optimize/automate IT infrastructure services, improves work efficiency and liaises with 3rd level Support.
The team provides technical assistance and knowledge to our managed service of 2nd level staff,
revises and updates existing programs and submits required documentation.
Handles cross-infrastructure topics to perform all tasks related to infrastructure integration.
Overall monitoring, operating, and supporting of all IT systems in Ireland.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
What you’ll need
