IT Recruitment/ Consulting

IT Technology Services Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Role summary

Local IT serves as the 2nd Level IT Support for employees of SAP Ireland. This role is vital to operational support, planning infrastructure changes with our central network engineers, creating and maintaining documentation of all infrastructure and disaster recovery procedures, developing business process improvements for our support organization. The role is broad in scope and encompasses all areas of IT.
Alongside the standard operational topics. Some of the current projects within the scope of the job are about maintaining Power Bi dashboards for monitoring network usage, network upgrades, network documentation, Pepper robot for IT support, tracking and monitoring of IT equipment used in meeting and demo areas. Power suite applications and automation for critical business processes. 


This role offers a great opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management and other areas of IT.


What you’ll be doing

You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, procurement and administration. 


You will be responsible for assisting the team with administration of the IT operations, cost management, project management, infrastructure support, AV, logistics, procurement and administration.
You will be responsible for taking on relevant IT projects and driving them to successful completion. 

Process improvement and innovation are key requirements of the role that should be exercised at all opportunities. 

  • Monitor effectiveness of vendor support & escalate issues. 
  • Knowledge transfer to team members and the business. 
  • Event production and support business/LOB events.
  • Produce documentation for systems deployed and all changes made. 
  • Work with the other technical teams to provide robust networking solutions.  
  • Drive improvements within local IT utilising technology, IoT, agile methodologies and reporting analytics on end-user experience.  
  • Communication: Builds collaborative work relationships with similar functions across SAP; Communicates clearly, in a way that others can understand within defined processes & policies.
  • Contribute to the management and maintenance of network equipment to maintain the business' core network infrastructure (Troubleshoot routing, switching and connectivity issues).
  • Build action plans to improve experience, processes and product innovation.  
  • Provide a stable IT environment to the local business to ensure the business. continuity of the IT services. and acts as an IT contact for all local topics.  

Additional Roles in Local IT

  • AV & Event support, planning and implementation. 
  • Management/Operational task of the Telephony Infrastructure. 
  • Disaster recovery, planning and testing.  
  • Manage and maintain IT Server/Network infrastructure/Desktop environment. 
  • Network security - includes firewalls, anti-virus, data protection & intrusion prevention.
  • Plans, designs, documents, orders, implements and leads installation projects (Working with external vendors). 

Meet the team:

The local IT team develops and provides products and services to optimize/automate IT infrastructure services, improves work efficiency and liaises with 3rd level Support.


The team provides technical assistance and knowledge to our managed service of 2nd level staff, 

revises and updates existing programs and submits required documentation. 

Handles cross-infrastructure topics to perform all tasks related to infrastructure integration. 

Overall monitoring, operating, and supporting of all IT systems in Ireland.


We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

What you’ll need

  • You have at least 5 years of relevant experience in the 2nd level IT support role, technical customer support or technical implementation roles.
    General IT knowledge on different technical areas with a high degree of technical aptitude and troubleshooting skills.
  • An strong understanding of network fundamentals and endpoint connectivity troubleshooting on wired and wireless networks. 
  • Experience with IT asset management systems and a strong competence with various job-relevant tools & processes.
  • Proven ability to work independently and collaboratively to lead and drive successful implementation/ adoption of IT services.
  • Strong project management skills and understating of agile methodologies. 
  • Technical leadership experience including excellent customer focus and communication skills.
  • Strong computing skills, orientated towards - Windows, MacOS, iOS, Android,SharePoint and the Office 365 power suite.