Description
Let’sGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between our members/customers, our global network of laboratories and our physician led clinical teams. We are enabling our valued customers and health plan members to manage and track their own clinical outcomes through a personal online account.
Our clients are leading Healthcare provider and payer organizations, employer groups and institutions all offering their members the best in home health testing. In addition, LGC is widely available to consumers purchasing testing kits directly from our website.
Our recent growth has led to the expansion of our call centers in both Dublin and the US. As we continue to add staff, a WorkForce Coordinator is needed to support the team.
Workforce Coordinator
Reporting to the Manager of Workforce Optimization, the Workforce Coordinator will support the day to day requirements for staffing, scheduling and reporting.
Responsibilities:
- Prepare daily/weekly operational reports
- Continuously reassess results to ensure metrics are achieved
- Ensure optimization of the workforce on an hourly, daily, weekly and monthly basis across different lines and sites
- Resolve real time issues and contribute to ongoing solutions through interaction with operations and IT
- Proactively identify opportunities to drive efficiencies using data to validate work
- Develop performance data reports that are end user friendly
- Present findings to staff and ops leadership as needed
- Conduct deep dive into historical interactions to find previously unknown drivers that contribute to volume fluctuations
- Maintain a deep understanding behind call/email drivers
- Assist capacity manager with forecasting and scheduling
- Meet company objectives by helping out with special projects or assignments as needed
- College degree or relevant work experience
- Proven ability to successfully work in a rapid growth virtual environment that presents significant changes
- Excellent collaboration skills and ability to work with all levels of staff
- Ability to prioritize and meet timelines
- Excellent verbal and written communication skills
- Ability to work with minimal guidance, finding joy in creating solutions to difficult problems
- Experience with tools such as Verint, Amazon Connect and Aqueon
- Proficiency with technology including Google Sheets, Excel, Pivot table creation and manipulation, creating formulas, etc.
- Experience in a scheduling environment a plus
