Vendor Manager role is part of EU Vendor Services & Deployment team, the Vendor Manager is responsible for owning and managing the relation with assigned POS Vendors servicing Elavon Customers across EU. This include day to day management of vendor performance, conducting monthly service reviews, contract management/negotiation as well as continues process& service enhancment and collaboration with various internal teams to understand customer requirements and address them and ensure assigned vendor/s are consistently meeting Elavon requirements.
The Vendor Manager will join a team that responsible for executing business strategy for speedy delivery and frictionless customer experience and this will forum key part of the responsibilities.
Role key Responsibilities:
- Overall responsibility & accountability for assigned POS Vendors,
- Day to day oversight of assigned POS Vendors delivering services to Elavon customers across EU,
- Monitoring agreed Vendor’s SLA & KPI, oversight of Vendor performance & managing any customer escalations to resolution,
- Conduct monthly vendor service reviews, track operational performance & agree actions plan,
- Management of assigned Vendor contracts, ensuring all Business, Compliance or/and commercial requirements are appropriately documented, and are in compliance with applicable law, rules and regulations as well as U.S. Bank policies,
- Planning and managing process changes between all stakeholders (internal & external vendors) as well as ensure vendor Service Requirement Document is updated,
- Negotiating and delivering enhanced process and service to our customers,
- Working with POS Inventory & Finance team to keep vendors within forecasted costs and providing recommendations for cost reduction,
- Participation in projects; involvement in setting requirements for a variety of products and services relating to vendor services,
- Alignment with all relevant teams; working closely with BD teams to understand sales plans and requirements and to be able to provide forecasts to vendors,
- Work very closely with different business lines, mainly BD team, Operations & Product, understand team concerns and address them,
- Regularly & Continuously Analyse vendor performance, understand trends, identify gaps and propose solutions,
- Proactively looking for opportunity internally and with assigned vendor to improve process, reduce cost and/or increase revenue.
- Experience in vendor/supplier management, including Performance management, contract negotiation, and commercial negotiation,
- Card acquiring processes knowledge and/or experience in working in this environment,
- Experience/Knowledge of contracts structure & legal languages will be an advantage,
- Excellent communication skills and interpersonal skills; ability to communicate at all levels internally and externally,
- Fluency in oral and written English, other European languages, will be an advantage,
- Effective management of time and priorities to ensure all deliverables are met,
- Ability to work on own initiative and follow through to completion with minimum supervision,
- MS Office proficiency (Excel, PowerPoint, Outlook),
- Strong analytical skills, and attention to details,
- Strong team player - will seek assistance where appropriate to deliver tasks on time,
- Decision maker and looking to be empowered,
- Strong problem-solving skills and ability to know when to escalate a problem,
- Self-motivated, confident, organised, and able to work as part of team,
- Drive for change and on-going improvement,
- Ability to build strong relationship with internal / external stakeholders.
