General

Technical Support

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary:
Providing technical support to the Customer Support team, R&D Engineering Team, External Suppliers and Customers.


Responsibilities: 

  • Investigate customer issues/queries that require a technical understanding of software, hardware, and systems
  • Liaise between the R&D team and first line customer support on issues requiring deep technical knowledge
  • Provide training to first line customer support team on new features/functions
  • Fix bugs
  • Work with suppliers to address technical issues
  • Technician level - certificate or basic degree in Computer Science, Electronic and Software systems
  • Must be able to understand and code in multiple languages: JavaScript, Java, C, Python, SQL, C#
  • Must have excellent diagnostic skills
  • Must have experience with Linux OS, MacOS and Windows operating systems
  • Must have very good communication skills and conflict management skills
  • Must be able to work on own initiative
  • Knowledge of embedded systems and Always-on Enterprise applications

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.