ROLE DESCRIPTION
We are looking for a Senior Technology Consultant focusing on both soft and physical layers of our global operations. We are looking for an engineer who will focus on our HCM suite of software delivery, with a focus on Operations as a part of the software solution. 
As a Technical Escalation Manager in Regional Operations Center, you will be technically leading the Incident bridge and effectively drive the bridge towards the resolution. You will be responsible for writing technical summary which includes all the troubleshooting during the INCIDENT and ESCALATION Bridge.
 

RESPONSIBILITIES

• Collaboration with Operations teams to ensure RCA is delivered within SLA. Technically review the RCA and share the feedback to Operations team.
• What makes this position unique is the need for an incredibly strong technical background, combined with leadership abilities with a history of problem solving and driving down time to resolution on service impacting events. Your mission will be to proactively own high severity escalations, lead the technical engagement and restore operational state to service as in a minimal amount of time. We want people who love to solve problems!
• Technologies engaged will include, but are not limited to:Java based applications, .NET based applications, network and storage, compute, database, Dockers, Jenkins, Rundeck, Kubernates, API management, Microservices and various monitoring solutions.
• Need to be flexible for shifts, Oncall support and working on weekends.

CORE COMPETANCY:

• Strong technical grounding & experience with enterprise database technology - SAP HANA, Oracle. Knowledge on SUSE Linux and troubleshooting. Also knowledge on SOAP, SSL, CDN, Session Management, Cache Management, Networking OSI layer, DNS, DHCP, EMC and NetApp Storage, Apache, IIS, Load Balancer, JDBC, JVM, JMS, MQ, Heap, Basic Switching and Routing.
• Good written and verbal communication skills to technically manage INCIDENT and ESCALATION Bridge. Strong Understanding of Incident/ Problem and Change management process.
• Collaborate with Applications Ops/ DB/Platform and Engineering team.

WORK EXPERIENCE

• 9+ years of software development, operations or support engineering
• Experience with SaaS or Software Cloud architecture, including web services and application services (deployment, scalability, monitoring
• Experience with data structures, technical analysis (code or infrastructure) and/or software design
• Experience in the design, analysis and triage of large-scale distributed systems
• Experience driving technical solutions

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelors or Masters Degree in Computer Science or a related technical field – or equivalent applied experience.
• Programmatic language development (e.g. JAVA) and/or strong OS, database and infrastructure knowledge
• Understanding of infrastructure and networking methodologies and practices including but not limited to TCP/IP, UDP, ICMP, etc.
• Strong familiarity Enterprise class Fault Monitoring and Performance Management tools like Pingdom, Splunk (Strong Analytical skills)
• We appreciate: Industry Technical Certifications (CCNA, CCNP, OCA, RHCE, etc.) and ITIL related courseware
• Fluent English highly proficient in communicating to customers and external audiences
• Strong candidates will have experience with multiple technology layers and an understanding of operations and development methodologies. However, we encourage the diversity of the technologies among the team. Therefore, talent specifically expertise in one technology realm would also be very much welcome: