Job Overview: 
Reporting to the Operations Manager, this role provides a fantastic opportunity for an experienced Team Leader to join our team working with one of our new clients. 

Description:

At ABTRAN we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

Let us tell you more about this great opportunity:
Reporting to the Operations Manager you will be responsible for leading, guiding, motivating, and managing the performance of your team. You will have strong analytical skills and the ability to lead and drive performance and increase quality across the Business Unit. You will ensure that the team is trained and has the knowledge and capability, including soft skills, required to deliver the best service to our clients and customers and ensuring they are well equipped and supported to deliver the service we have committed to. As a Team Leader, you will contribute to the success of the business unit and act accordingly.

How you will spend your day:

• Working with the Operations Manager to ensure calls are answered efficiently, understanding the business unit contract.
• Stretch, Coach, develop and support your team members ensuring regular formal and informal 1:1s and compliance with Abtrans framework.
• Practice Abtrans values of teamwork adopting a lead by example approach with your team.
• Be familiar with and practice a consistent and reasonable approach to company policies and procedures.
• Take advantage of opportunities to identify and support staff development, succession planning, and talent management.
• Monitor, analyze (call calibration) and act to ensure quality standards are met.
• Maintain account knowledge, including attending relevant Advisor product and process training.
• Respond to Client queries and communicate complex ideas simply and clearly.
• Track record of meeting targets on a daily, weekly and monthly basis.
• Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.

We've told you what you will do for us, now let us tell you what we will do for you:
At Abtran once you join us you become part of a team and part of an amazing community. We believe in nurturing and inspiring our people. We offer training on many different topics in professional development and personal development. Our Learning Management System has been recognised as the 'Most Innovative Use of Technology' in the HR Leadership & Management Awards. We believe in motivating our people to meet their goals and progress in their careers and are big on internal promotions. There are so many opportunities for progression and have had many success stories this year and in previous years.

We are proud of the community we have built, we work together in our day to day roles and also through employee initiatives such as our Charity Club, Sports & Social Committee, LGBT Society and Abtran FC Soccer Team. Employee engagement is big at Abtran with events and activities happening all the time to make work fun. We believe in a good work-life balance but while you are here we want to make it as enjoyable as possible.

We have parking on-site and are serviced by regular buses. We have a canteen on site offering hot and cold breakfast and lunch options, pastries, sandwich counter, and salad bar. If you bring your own lunch, there are fridges and microwaves on site. We have a barista on-site to fuel you for the workday.

What you need to do now:
If you are hungry to succeed in a growing organisation, have the desired background we would like to hear from you now.

Abtran is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our ideal candidate:

• APA/CIP qualification is essential
• Flexible and adaptable with a positive attitude to change.
• Possess a professional, diplomatic and analytical approach to your own specific tasks and those of your team.
• Have a high level of commercial and business focus to ensure the relevance of all activities and solutions.
• Ability to multi-task in a busy environment and deal with customer queries.
• Proficient in the use of MS Office - Word, Excel, etc
• Excellent communication skills and the ability to deal with both internal and external communications.

Some other employee benefits include:

• Wellbeing programme focused on our people's health and wellness
• Health Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Employee Discounts
• Life Cover
• Development Programmes to support your progression
• Refer a Friend Scheme
• Cycle to Work Scheme
• Leap Card Tax Saver
• Maternity Pay & Paternity Pay