General

SW/App/Cloud Tech Support Associate - Spanish

Job Description

Position will require candidate to test Actions across various multimodal Google platforms such as Google Home and Google Assistant Android OS . Candidate will rigorously test Actions to ensure they meet Google s expectations in regard to quality, integrity, ease of use, customer experience, and various policies, such as legal, security and community. Candidate must notate bugs, edge cases, findings and share this information with multiple teams, stakeholders, and with the developers.

Qualifications

Very strong, effective written and oral communication skills Native English desired, but not required 
Impeccable attention to detail
Ability to multi task under pressure in an ever changing environment
Knowledge of Android OS and Mac OS desired
Keep up to date in a very fast paced environment in terms of policy, procedure and workflow
Be able to work as an individual contributor as well as part of a close team
Experience in analyses, troubleshooting, problem solving and project management
Be able to work initiative
Must proactively communicate status across various teams and stakeholders, including technical and non technical 
partners
A team player with a positive attitude and people skills
Must be able to context switch and manage multiple partners in parallel across various implementation stages
Good command of basic internet and database technologies
Familiarity with browser and cloud based platforms Google Chrome 
Knowledge of JavaScript and JSON a plus, but not required