Are you interested to work in a central role in a dynamic growing organization? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Service Desk Technician, based Dublin, to solve technical problems and provide support for all assigned areas.

• Provisioning of user accounts in Active Directory, MS Exchange, Skype/TEAMS and Unix;
• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
• Deployment of PC desktops and laptops to include imaging, application installation and data transfers;
• Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement;
• Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
• Handle all issues in a timely manner and ensure customer satisfaction;
• Document resolutions and update the knowledge base accordingly;
• Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.

• Great attention to detail and the ability to follow documented processes and procedures;
• Exceptional verbal and written communication skills in English with the ability to update documentation;
• Excellent organizational skills and the ability to handle multiple tasks at one time;
• Able to work independently when required;
• Required to work weekends and holidays as needed.

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.