Job Description
Love helping people? Well, Zendesk is looking for a Service Desk who is a sharp go-getter! This is an autonomous role in a team in our Dublin HQ. It is an exciting time to join as we are scaling!
In this role you should be familiar with Mac hardware, be a problem solver, warm, caring, funny, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to tackle any task big or small. Day to day responsibilities include setting up new laptops, troubleshooting sophisticated configuration issues, training users and many more exciting challenges.
You will have the opportunity to use the newest technologies, implement improvements and seek project work as we scale. All this whilst being part of a forward thinking, highly successful IT team that’s highly regarded within the business.
What you get to do every day:
As ambassador for Global Service Desk to our staff at Zendesk you will continue to build the brand of ‘Outstanding Support’ while delivering incredible customer service.
Help provision and deprovision hardware and software including cloud-based applications; licenses and asset life cycle management.
Communicate effectively with employees while helping them out with technology related issues they may have.
Learn new skills and apply those skills in new, imaginative ways.
Maintain a sense of humor while working in a fast-paced dynamic team.
What you bring to the role:
1-3 years experience in a Customer Support/IT role or educational equivalent; ideally in CS/IS or holds a Bachelor's degree.
Excellent time management and prioritization skills.
Experience with Apple Macs and Microsoft Windows.
Experience in Helpdesk Support, Desktop Support, IT Support, IT Service Desk support.
Experience with G Suite, Atlassian, JAMF and VMs will be an advantage.
Willingness to experiment with new equipment and new ideas.
Passionate about cloud tools and curious about learning how to manage those in an enterprise environment.
Team-minded with strong collaboration skills.
Natural problem solver who enjoys identifying ways to make things better.
Flexible and open to changing priorities and managing multiple tasks simultaneously.
Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
Able to meet deliverables and drive your work to completion within specified timelines.
Work with colleagues to deliver ideas and solutions to many audiences including your team and leadership.
Collaborative, upbeat work ethic where you can take ownership and have fun.
