About this role

This roles is accountable for the successful delivery of customer, cost transformation and internal programmes and projects to time, cost & quality performance indicators. This role will also lead a diverse team to deliver on our internal and external commitments while driving a continuous improvement culture across the team. They will work with senior management across the company and with our customers to build a great customer experience within delivery.  

You'll have the following responsibilities

• Overall responsibility for customer, cost transformation and internal related programme and projects within BT Ireland.
• Ensure that programme and project management strategies and processes are in place to meet business objectives and operational needs in terms of cost, quality and milestone performance.
• Accountable for teams performance for each of the programme and projects including cost management, cost transformation, revenue generation and profit improvement
• Build and recommend the strategic plan for the programme & project management function
• Build strong working relationships with external customers and internal stakeholder to director level.
• Implementation of best practice programme and project management methodologies across the Delivery organisation including people engagement
• Management of senior customer stakeholders on a formal and informal basis through agreed governance processes and customer relationship management
• Proactive resource management to meet requirements of current work-stack and pipeline including management of resource utilisation
• Proactive partner management to meet requirements of current work-stack and pipeline  including implementation of leveraged delivery principles

• Ability to lead, manage, motivate and coach a diverse team.
• Strong Commercial acumen.
• Ability to quickly comprehend complex situations / issues.
• Excellent stakeholder management skills. Aibility to work with multiple internal and external partners to deliver great ouctomes for our customers and business.
• Negotiation, communication and decision-making skills.
• Ability to build a culture of continuous learning, development and improvement.
• Ability to think strategically and take ideas from concept through to implementation.
• Ability to develop and mentor in a project management environment.
• Set strategic direction for project and Programme Management team.