The Digital OpEx Practice is a growing team within the Operations Transformation service line and is looking to expand given significant market demand for the work we do.

We are growing our leadership team and are looking for an innovative, passionate, and outward looking FSI Senior Manager to help us grow our business.

About the team

The Digital Operational Excellence team is one of our fastest growing teams. We are focused on helping clients to transform their business and operating models. We are passionate about creating sustainable capabilities to maximise operational performance and generate competitive advantage. We work with clients across the Financial Services Industry (Banking, Insurance, and Investment Management) to help them address challenges across multiple business drivers:

• Digital transformation
• Customer Operations XP
• Sustainable Cost Transformation
• Enabling Growth
• Building Digital and Lean Operations capability

Our cross functional tribe uses a fusion of digital and traditional operational excellence tools and techniques to effect sustainable change:

• Simplification of end to end customer journeys and internal processes
• Digitalisation
• Robotic & Intelligent Automation
• Process Intelligence & mining
• Artificial Intelligence (including ML, NLP/NLG, OCR/Image recognition)
• Lean Operations Management
• Organisational design
• Agile Ways of Working
• Service Delivery & Sourcing
• Technology & Cloud

But that is only half the story. The digital means to be digital. It’s about a new way of working. One that puts the customer at the heart of everything we do and seeks to achieve transformation in an agile, iterative and incremental way.

Our team’s DNA is agile and we have a “digital first” mind-set. We are focused on continuous innovation, experimentation and have DevOps culture-success for us is helping clients become digital leaders while delivering outputs that make a real difference to their operations.

• 7+ years’ experience prior consulting experience in a large professional services or consulting firm with significant experience in one or more of the following industries; Financial Services or Management Consulting
• Experience in customer journey or internal process simplification, digitalisation and automation
• Ideally, experience working on projects with a strong digital element e.g. Digital, Automation / RPA, BPM, digital transformation, cognitive solutions e.g. Machine learning/ NLP
• A third level business qualification with strong academics is essential
• Strong stakeholder management and engagement skills e.g. workshop facilitation, negotiation, change management
• Experience of business change projects and programmes and driving change cross-functionally within a project environment.
• Experience managing teams and supporting business development and sales preferred
• Creative, innovative and a team player
• Coach, mentor and upskill junior members of the Digital Opex practice
• Work with relationship and account teams to develop Digital Opex commercial proposals for new and existing clients.