General
Professional Services Representative
Key Responsibilities:
- Problem management with focus on wide scale service issues. (Trade and margin analysis, account configuration and funding, cash and derivative products, global exchanges and technical services)
- Investigation of customer inquiries regarding trade-related issues (e.g., executions, position liquidations, order trigger conditions, trade cancellation requests, etc.)
- Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements
- Resolution of client inquiries, concerns and complaints via telephone, e-mail, and on-line chat
- Assistance with other tasks as assigned
- Degree in Finance, Economics, Business Administration or other related field
- Experience: Minimum 2 years financial industry experience with trading or brokerage services background preferred
- Languages: Fluent in English and any other EU language
- Product Knowledge: General market knowledge in futures, options, and the equities markets.
- IT Skills: MS Office, with Bloomberg knowledge as a plus
- Strong interpersonal and written communication skills
- Excellent analytical and problem-solving skills
