Product and Process

• Understand and support delivery of the Primark Departmental and Quality strategy to deliver the customer promise.
• Strong technical expertise to deliver quality products that are safe, legal and fit for purpose.
• Apply quality standards and commercially evaluate product testing
• Responsible for ensuring all products signed off meet the relevant quality requirements
• Liaise with retail teams to understand and interpret customer feedback on quality issues.
• Quality benchmarking of Primark and key competitors for fit, quality and performance
• Adheres to “the Best Practice” sample process flow
• Working alongside the Primark Compliance team to ensure the Primark Quality Standards are in line with industry standards (Value/Volume retail).
• Demonstrates an understanding of the legal requirements for labelling
• Proactive problem solving to identify potential fit, fabric or component quality issues
• Participate in the delivery of the key line programme to ensure Primark quality standards and cost efficiencies are achieved.
• Supports and resolves quality issues in a timely manner with clear solutions and communication to all relevant stakeholders.
• Evaluating risk and ability to make commercial recommendations on quality priorities in a volume environment.
• Monitors the Returns Report to identify high returning styles/products, working with the supply base to resolve and improve future deliveries.
• Identifies risk suppliers/product for Pre-shipment and CFS inspection.
• Aware of emerging trends, innovations and legal requirements to proactively support product development.

Suppliers

• Through reporting (portal testing, store visits, pre-shipment inspections, returns and CFS reports) identify quality issues within the supply base and work with the product operations teams and the Quality Business Partner to support solutions.
• In partnership with the product operations teams participate in supplier meetings to drive the quality agenda.
• Maintains regular updates to the supply base on Primark quality standards
• Engages with Sourcing and Ethical to understand supplier performance.
• Identify opportunities where process efficiencies can be developed and drive cost savings

Communication and Influence

• Through regular, timely and robust communication promote and represent the Quality within the department, facilitating a culture of continuous improvement.
• Through training and engagement with product operations and Suppliers, improve the sampling hit rate.
• Supports and delivers departmental updates and presentations both internally and externally
• Attends B&M department meetings representing the quality function
• Demonstrates ability to influence Buyers, Controllers and Directors with their decision-making regarding quality standards.

Working with others / Leading and Managing others

• Coaches others to identify their skills, abilities and development areas and aligns these to stretching and challenging development activities while maintaining motivation.
• Conducts regular, open discussions with direct reports about their strengths and development areas, facilitating an understanding of performance expectations and the creation of formal development plans
• Facilitates team decision making, consistency and fairness when working with others
• Actively seeks out stretching opportunities to support own development
• Contributing to and supporting the development of our quality teams
• Provides coaching and up-skilling to the product operations teams as required
• Provides training in best practice for sample approval to QA, product operations teams and suppliers
• Provide regular updates to the product operations teams and suppliers regarding new sections within the QA manual
• Provide training support to the CFS’s as required

Candidate with required qualifications