The NLP Trainer will be a key member of the NLP team, delivering high quality training to our Associate Linguists at all times. You will be the go-to person for all training-related questions and needs, working with Associate Linguists, their Leads, and the NLP Service Delivery Manager.

• Ownership of the overall internal NLP Training program for Associate Linguists
• Design and implement the overall NLP Training Framework
• Proactively maintain and improve existing training materials
• Create new training modules
• Develop and implement Certification Process
• Conduct training for new hires and regular training refresher sessions for all Associate Linguists
• Shadow, support, mentor and coach Associate Linguists as they move into production
• Build a trainer on-demand team
• Collect data and produce metrics on training status & completion, training assessments, training effectiveness and report to Service Delivery Manager and Global Team
• Work in close collaboration with Linguistics Leads to identify training needs and gaps, organize targeted training sessions and/or develop new training materials to close gaps
• Remain up to date at all times of client tools and processes, incorporate any updates to tools and processes into training materials and roll out to all Associate Linguists
• Participate in and evaluate 3rd party training and integrate to the internal Training plan

Key Qualifications

Key skills

• Outstanding oral communication - can engage an audience effectively
• Outstanding presentation skills
• Ability to communicate clearly to a variety of audiences
• Strong interpersonal skills and a fast learner
• High attention to detail
• Documentation skills with knowledge of change control procedures
• Ability to stay close to operations and incorporate learning into a training curriculum
• Experience working with and deriving insights from analysing data for training, and analysing training data for reporting and continuous improvement
• Experience with Instructional design and developing training content
• Strong Proficiency in G Suite/Google Workplace

Education & Experience

• 2 to 4 years experience working with NLP content (NLU, NLG, NSP)
• A minimum of 2 years in a Trainer capacity
• BA/Masters in Linguistics or related field

• Experience developing and implementing training via a Learning Management System
• Train the Trainer qualification and/or experience