Let's get straight to the point. Do you:

- have a technical background in roles like systems engineering or Devops?

- know Linux operating systems and Databases in various levels of troubleshooting and diagnostics?

- have low tolerance to repetitive tasks and automate your way through work?

- have experience in leading a team of engineers or exposure to people management?

Answer 'yes' to these questions and we want to hear from you. Hit the Apply button and let's have a chat about the role and your skills and experiences. 

Want to know more about us?

Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE team. We hope it will be helpful. 

Let’s start with the role

As a Manager of the SRE team your responsibilities will be:

·       Team management, career development, projects prioritization and performance review.

·       Drive a culture of intolerance to manual activities that promotes automation efforts.

·       Drive initiatives with partner teams to improve the reliability of the infrastructure.

·       Act as crisis management to orchestrate actions towards sustainable solutions.

·       Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.

·       Provide training and support to partner teams that interface with SRE.

·       Onboarding of new hires to enable their success in their roles.

·       Onboarding of new technologies, systems and automations into the team.

This is what we require. Take note because they are a must-have:

·       Hands-on technical skills in Linux administration, databases administration, systems and coding (Python/JavaScript).

·       Experience or exposure to team management.

·       Design and implementation of monitoring solutions for large and scalable environments.

·       Experience with cloud operations, follow-the-sun and geographic distributed teams.

·       Experience working in software, platform and infrastructure delivered as a service.

·       Knowledge of principles and methods involving ITIL.

·       Outstanding interpersonal skills and strong communication skills, both written and verbal.

·       Uncompromising attention to detail.

·       Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

We also have pluses. These are not a 'must', but please highlight them on your resume if you have:

·       RHCE, CCNA, ITIL or other industry certifications

·       Master's degree on a technical field

*Flexibility to work shifts will be required, as our SRE team operates on 24x7 basis