Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
• The Cyber & Intelligence Solutions (C&I) team is responsible for product management and innovative product development of products and services to address the evolving risk and security needs of all of Mastercard’s various customer segments.
• This team drives alignment of business and technology strategic direction, as well as for product development activities focused on building and executing a spectrum of services involved in customer collaborations and disputes.
Role
• Member of the Product Development team which is involved in the creation and development of innovative new products, services and programs related to dispute resolution.
• Collaborate with other areas (e.g. Legal, Product Management, Engineering, etc.) to deliver business requirements and ensure solutions are aligned with business objectives.
• Work in partnership with technical teams to design, develop and deliver, through the Agile Process.
• Participate in special projects and strategic initiatives with cross-functional stakeholders.
• Engage with business, regions, and other stakeholders to understand opportunities and develop business requirements
• Create and manage product documentation ensuring it is clear and easily consumable for diverse variety of stakeholders and partners
• Work directly with the engineering teams includes business analysts, technical leads, architects, and scum teams to ensure the services being built meet business requirements and strategic direction
• Demonstrable experience in product conceptualization and developing high level solutions, using the Agile/ SAFe methodology
• Understanding of payments and payment processing, including disputes
• Ability to interact and coordinate effectively with internal and external business partners at various levels
• Ability to work directly with technical team and understand the value proposition of that work
• Self-motivated and self-starting with a track record of delivering success while operating within a team environment
• Strong problem solving skills
• Passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
