The Operations Transformation team is a growing team within Business Operations. We are focused on helping clients to transform their business and operating models. We are passionate about creating sustainable capabilities to maximise operational performance and generate competitive advantage. We work with clients to help them address challenges across multiple business drivers: 
•    Payment Transformation programmes
•    Digital Customer experience
•    Operational Cost reduction
•    Developing Lean Operations capability
•    Regulatory changes

Our cross functional tribe uses operational excellence tools and techniques to effect sustainable change: 
•    Lean Operations Management.
•    Management Effectiveness.
•    Robotic & Intelligent Automation.
•    Digital and cognitive (including AA, ML, NLP/NLG).
•    Organisational design.
•    Agile Ways of Working.
•    Service Delivery & Sourcing.
•    Technology & Cloud.

Our approach is to work collaboratively with our clients in industry to understand the forces that are driving change, identify opportunities and develop solutions across the whole organisation.

We can assist in delivering lower-cost, more effective and fit-for-the-future operations that underpin profitable growth. We can also help to plan and deploy game-changing cognitive and digital technology to reduce costs, maximise efficiency, transform payments and revenue processes, and benefit from innovative and emerging business models.

• 7+ years hands-on payments systems requirements definition, design, and business architecture in a leadership role.
• Extensive experience in various payment schemes and standards like SCT, SCT Inst, SDD, BACS, FPS, SWIFT.
• Understanding of the broader external payments eco-system and upcoming regulatory changes.
• Understanding of end to end payment processing value chain for Retail and Corporate Payments.
• In-depth knowledge of the payment’s regulatory environment (e.g. PSD2, AMLD) and emerging European Payment landscape (Open banking, Request to Pay, Mobile Payments).
• Knowledge and experience working in large-scale Payment Transformation programmes.
• Knowledge and experience in implementing change within Payment Operations.
• Experience in Payments messaging standards like ISO20022, SWIFT MT.
• Ability to build partnerships and work in a collaborative environment.
• Strategic thinker with the ability to motivate and drive strategy execution.
• Creative problem solver, capable of developing innovative and differentiated solutions.
• Solid track record of success in supporting large-scale initiatives.
• Ability to lead virtual requirements teams across geographies.
• Project management experience.