Technical Lead/ Manager

IT Vendor Manager – Network and Telecom

Responsibilities include, but not limited to:

  • Manages and oversees strategic vendor partnerships that provide network and telecom services to HPE;
  • Using HPE IT Sourcing Methodology, works with technical teams to define and document requirements for sourcing (direct negotiations or RFPs) of Hardware and Services;
  • Works with Global Procurement, Finance, Legal and technical teams to orchestrate sourcing projects;
  • Works with technical teams to develop and roll out and manage to vendors SLAs, KPI and other performance measures. Translates contract terms into effective monitoring mechanism through a predictable cadence;
  • As part of HPE IT Vendor Management framework, monitors vendor performance through entire contract lifecycle;
  • Holds regular vendor performance meetings and business reviews as necessary;
  • Works with the Infrastructure organization to maintain accurate asset lists and data;
  • Manages escalations around assigned vendors;
  • Drive on budget spend;
  • Establishes and maintains relationships with key decision-makers at the top of the business, function, geography or organization as well as key tactical leaders.
  • Uses extensive business knowledge at domain level to drive engagement for the largest IT initiatives. Proactively engages in strategic business planning where there is IT impact; influences overall business strategies of customer organizations.
  • Identifies leverage opportunities where IT can provide cost-effective, standard solutions to meet the needs of multiple business/function/geography organizations.
  • Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.
  • Promotes best practices found in working with one business/function/geography to other business and function organizations.
  • Identifies the need for new IT processes as well as significant improvements to major IT processes and drives the development and implementation of those.

Education and Experience Required:

  • Typically a Bachelor's degree or equivalent experience and a minimum of 12 years of related experience or a Master's degree and a minimum of 10 years’ experience.
  • Great negotiator experienced in Network Telecom and Outsourced Services sector
  • Vendor Management experience
  • Solid understanding of Finance and being able to understand and negotiate complex contract financial terms
  • Procurement experience is a plus
  • Consulting background is a plus

Exceptional written and verbal skills. Deep business experience at domain level. Strong relationship management skills. Excellent project management and process development skills.