To pursue our mission of helping clients achieve their greatest potential using the power of technology, we are looking for an IT Support Technician for our Dublin Office.

You will be working as part of the ActionPoint team, which offers you the chance to work in a collaborative, high-tech and agile environment where you have the opportunity to innovate and grow. We are a modern IT Services company that is seeking creative and dedicated Technicians to become part of a highly technical team.

Job Purpose: 

This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. This person should be experienced in supporting on-premises and cloud solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.

The role will be hybrid: 3 days in our Dublin Office/Client sites & 2 days remote.

Duties and Responsibilities:

• Support Windows Server issues.
• Support Exchange, Microsoft Office 365 issues.
• Support networking and Firewall related issues.
• Support virtual & cloud environments.
• Support data protection solutions.
• Work with staff to promote, develop, and maintain a positive experience for the client.
• Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
• Partake in out of hours support and on call activities when required.
• Comply, maintain, and promote information security in ActionPoint.

• 3rd level qualification in an IT related discipline.
• Min of 3yrs experience in a similar role.
• Support Exchange, Office 365 issues.
• Support networking and Firewall related issues.
• Support virtual & cloud environments.

  •   Hands on (demonstrable) experience with VMware or Hyper-V.  

  •   Hands on (demonstrable) experience with Microsoft Azure and Microsoft 365.

  •   Hands on (demonstrable) experience with Networking Technologies, eg. Routers/Firewalls/Switches/WiFi

• Working knowledge of DNS and Web Hosting Technologies

  •  Relevant IT technical certifications desirable. 

  •  Working knowledge of networking concepts. 

  •  Working knowledge of data protection and disaster recovery systems.

  •  Previous experience working with ConnectWise Manage and ConnectWise Automate desirable.

  •  Strong communication, interpersonal skills, and ability to lead by example.

  •  Excellent organizational and documentation skills. 

  •  High level of flexibility, enthusiastic, willingness to learn and develop individually and as a team.

 •   Willingness to travel, if required.

• Employee Health Insurance
• Employee Assistance Programme
• Death in Service
• Income Protection
• PRSA
• 23 days annual leave
• Sports and Social
• Hybrid working