Based in Dublin, our client is a world leader in providing consulting, information technology and outsourcing services. This company continue to grow and expand their dynamic team and are currently looking for an IT Support Technician to join them on a permanent basis.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
They require an IT Support Technician with 1-4 years experience within tech support to join them on permanent basis to serve as first point of contact for customers seeking technical assistance.
Job Reference: BBBH 20944
What will an IT Support Technician do?
· Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone, remote connection software, chat, and email
· Flexible, able to multitask, and prioritize reported issues
· Provide a high level of customer service to users seeking problem resolution
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in internal ticketing systems
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
· Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
· Proficient in end-user network troubleshooting tools and practices
· 1-4 years experience within tech support
· Familiarity MAC, Android, Linux, Windows, mobile device management.
