Your new role 

The successful candidate will report to one of our Retail Solutions Managers and/or our IT Delivery Managers and will be responsible for providing business support for the Retail Solutions team and Strategic Projects team, including providing application support, development of data architecture, IT solution design, software development, testing and process improvement. With a positive attitude and willingness to learn, you will need to have the drive to add value to our business. In return, you will be given every opportunity to acquire new skills and gain a valuable working knowledge of an IT role. Our mission is to develop great people with great skills, so if you are successful, we offer a student development programme, which will ensure you have everything you need to be successful in the role and to grow your career. 

Key responsibilities and accountabilities: 

• Provide 1st line application support for Energia Group business (Service Desk). 
•  Identify any problems with the new system functionality and business processes. 
• Propose solutions to any problems identified. 
•  Developing new test scripts / methodologies to test the new functionality and processes. 
•  Testing new IT functionality and related business processes. 
• Support implementation of the new IT functionality and business processes into production, including providing training material. 
• General IT Tasks/Support. 

Essential Criteria: (qualifications, experience, skills or knowledge you MUST SHOW YOU HAVE to be considered for the job) 

• Studying towards a degree in Computer science, Computing Engineering, Information technology, Business Technology, Software Engineering, or a related field.
• Module results to date must have a combined average in excess of 60%.
  • * All modules and results must be listed on your CV.
• Highly computer literate with experience beyond basic use of Windows applications.
• Broad understanding of IT processes.
  • *The module results combined average may be increased if we have a high level of interest

Desirable Criteria: (used to help decide between candidates who meet ALL the Essential Criteria) 

•  Ability to adapt quickly to new challenges.
• Creative in your approach to problem solving.

 Competencies: 

• Communication
• People and Team Development
• Taking Ownership
• Drive for Results
• Judgement/Decision Making

Additional Requirements: 

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individual must have a forward-thinking approach and be able to work independently.