Leading a team and providing expertise in documenting, designing, staging/testing, configuring, planning, implementing, troubleshooting and leading Telecom installations across multiple areas.
1. DOCUMENT - Creating/Maintaining/Updating GM Telecom documentation and processes across all towers including Telecom technical roadmap.
2. SUPPORT - Leading technical support for operational issues and/or problems. Troubleshooting, diagnosing and resolving network problems across platforms and towers.
3. STAGE AND TEST - Leading and coordinating testing and validating new hardware, software, and procedures for existing technologies, as well as, any newly developed technologies.
4. IMPLEMENT/CONFIGURE - Demonstrating expert knowledge in multiple areas of specialization that include LAN, WAN, Wi-Fi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations with advanced knowledge of at least one area. Making recommendations for technical specifications for planned activities, evaluating interdependencies and impact to current environment.
5. DESIGN - Designing Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
6. MONITORING - Creating, tracking and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies. Proactively providing maintenance.
7. PLANNING - Planning, executing, communicating, ensuring budget and timelines are met. Leading large Upgrade and Migration activities. Leading capacity planning activities. Communicating and presenting technology plans and status to executive level. Leading strategy planning. Consulting with vendors and technologists to create a comprehensive Telecom roadmap and ensure Telecom initiatives are in line with strategy.
8. MENTORING - Teaching and training team members and new hires in support processes, tools, technologies. Providing appropriate and timely technology education to Telecom team.
9. COMMUNICATION - Effectively collaborating and communicating with peers, immediate and cross functional teams through appropriate media (written and verbal). Facilitating group discussions. Creating presentations and presenting at executive leadership level. Proactively identifying communication opportunities within and outside Global Telecom. Ensuring organizational, process related and job specific information has been dispersed and understood.
Builds a diverse and effective team by identifying/selecting the best talent. Responsible for directing and prioritizing work, managing performance and providing mentorship / coaching to team members. Manages the culture within their team, holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and builds a winning culture. Performs other related duties as assigned.
KNOWLEDGE:
Expert knowledge of ITIL methodology. Expert knowledge within the Telecom service you support. Expert understanding of our monitoring, reporting, and communication standards.
