What you will do

The IT Business Lead for the Global Service space, is a business-facing IT leadership position accountable for successful delivery of all IT services and investments that enable the Global Service area, with a specific focus on JCIs ‘Digital Service Transformation’ efforts.

The position operates within a matrixed IT Operating Model in which the IT Business Lead is accountable for the outcomes of a comprehensive set of IT services utilized to enable the global Service function.

How you will do it:

• Align strategic and tactical business objectives with corresponding IT objectives
• Participate in IT strategy creation, including alignment of Enterprise with Business Unit strategies.
• Formulate synthesized business capability and technology advancement strategies and long-term roadmaps
• Provide insights and thought-leadership on industry/functional trends and best practices to guide business priorities, customer and employee experience advancements, and technology decisions.
• Utilize high-level business process and IT system architectures to guide business capability and technology advancement roadmaps,
• Plan and manage an annual IT investment portfolio for Global Service in alignment with budgetary thresholds, business priorities, and IT strategies.
• Create and process IT investment proposals and/or Agile Release Trains, collaborating with business stakeholders and IT colleagues to define scope, ROI, risks & mitigations, major components of work, staffing requirements, and financial needs.
• Serve as IT Lead of IT investments, partnered with Business Lead(s), PMO, and IT Delivery Leader(s), to achieve scope, cost, schedule, quality, adoption, and value outcomes,
• Participate in Steering Committees, Operating Committees, and/or Agile Program Increment Events to guide activities, make trade-off decisions, remove roadblocks, and unify business and IT communities.
• Provide functional management of IT Business Analysts where required.
• Enable effective practices in data governance, business intelligence, and data analytics.
• Support risk management, regulatory compliance, Information Security, and audit remediation activities.
• Support definition and utilization of IT governance processes and policies.
• Perform the duties of a Product Manager in collaboration with business partners and IT colleagues in circumstances where the Agile methodology is applied, including:
• Defining business capabilities and features for solutions/products
• Prioritizing the feature backlog using methods such as Weighted Shortest Job First (WSJF)
• Creating Feature Maps and Minimum Viable Products (MVPs)
• Conducting Design Thinking and Value Stream Mapping workshops.

• 10+ years of industry experience with 3 years in relevant business roles and 5 years in relevant IT roles
• Solid IT general management skills (organizational, financial, and operational management)
• Exceptional leadership skills to achieve tangible outcomes in a heavily matrixed management environment
• Experience using the Waterfall, Agile, and Hybrid solution delivery methodologies
• Adept visionary, strategy creation, and long-term plan realization skills
• Strong communication, presentation, and facilitation skills
• Deep experience in Service systems deployment
• Experience in leading complex business transformations across multiple $1 billion businesses
• Track record of planning and executing programs to harmonize processes and converge IT systems
• Experience in planning and delivering IT investment portfolios of approximately $5 million per year
• Track record of using internally and externally sourced IT services
• Bachelor’s degree in Computer Science, Information Systems, or Engineering; Master’s in Business Administration or Technology Management preferred
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