We are a USA software company and a global leader in the exciting risk analytics and data-management sector, with regional offices worldwide, including our new R&D offices in Castletroy in Limerick. Growing rapidly, we are now looking to hire a number of experienced Cloud Support Engineers to join our team in Limerick. Great opportunity to work with the latest in AWS cloud technology and excellent salary and benefits on offer, including 25 days of holiday, health care for yourself and family, dental and life insurance, training, pension etc in addition the option is available to work two days a week from your home office in Ireland.
Working as part of a global technical team, you will ensure that the overall service (such as tools and infrastructure) is available, and meeting agreed service level requirements, for our AWS and other solutions for our clients. You will be mentoring the Cloud Operations Analysts in the team in Limerick and you will manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required. You will build new customer environments and on-board clients (liaising with client-facing teams) and you will be involved in new code from our Development/Product/DevOps teams. You will deliver changes to operational environments (within framework of release and change management processes) and you will ensure support for our culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams.
Nice to have (but not essential) skills include:
(NB - EC passport or current Irish work authorisation required, e.g. Stamp 4 or stamp 1G)